Gamble Responsibly

Our Commitment

Casino Clubhouse (casinoclubhouse.ie) is operated by DAMA N.V., a company incorporated under the laws of Curaçao, registered at Scharlooweg 39, Willemstad, Curaçao. DAMA N.V. holds a valid gaming licence issued by the Government of Curaçao. The responsible provision of gambling services is regarded as a fundamental corporate obligation. It is the formal policy of DAMA N.V. that all gambling activities conducted through casinoclubhouse.ie shall be offered in a manner that prioritises the welfare, safety, and informed decision-making of every registered user. Gambling is acknowledged as a form of entertainment that carries inherent financial risk. Accordingly, it is the position of this organisation that gambling should be undertaken solely within the means of the individual, with full awareness of the potential for monetary loss. DAMA N.V. is committed to the implementation and continuous review of responsible gambling measures in accordance with applicable regulatory standards. All operational staff are required to adhere to internal responsible gambling protocols, and relevant procedures are subject to periodic audit and revision to ensure their continued effectiveness. It is the expectation of this organisation that gambling shall never be used as a means of generating income, resolving financial obligations, or as a response to personal distress.

Warning Signs

The following behavioural indicators may suggest the development of a problematic relationship with gambling. These criteria are provided for the purposes of self-assessment and should be considered carefully by all registered users.

• Gambling with funds that have been designated for essential expenditure, including but not limited to rent, utility payments, food, or debt repayment obligations.
• A demonstrable inability to cease gambling activity at a predetermined point, including continued play beyond originally intended financial or temporal limits.
• A pattern of increasing wager amounts following a loss, undertaken with the objective of recovering previously lost funds, commonly referred to as chasing losses.
• Concealment of gambling activity, associated expenditure, or the extent of financial losses from family members, close associates, or financial institutions.
• Experiencing significant psychological distress, including anxiety, irritability, or emotional dysregulation, when gambling is not accessible or when attempts are made to reduce or discontinue gambling activity.
• Persistent preoccupation with gambling, including recurring thoughts regarding past sessions, planning of future gambling activity, or the identification of means by which gambling funds may be obtained.

Should any of the above indicators be recognised as applicable to an individual's current circumstances, it is strongly advised that the account restriction and professional assistance provisions outlined within this policy be consulted without delay.

Account Restriction

Registered users of casinoclubhouse.ie are afforded the right to request formal restrictions upon their account at any time. Such requests are processed in accordance with established internal procedures and are treated with the highest degree of confidentiality.

Self-Exclusion: A voluntary self-exclusion facility is available to all registered users. Upon the submission of a self-exclusion request, the relevant account shall be suspended for a minimum period as specified at the time of the request. During the period of self-exclusion, no gambling activity shall be permitted, and no promotional communications shall be directed to the excluded individual. Self-exclusion requests may be submitted by contacting the responsible gambling department via the contact details provided within this policy. Self-exclusion is not reversible prior to the expiration of the elected exclusion period.

Account Cooling-Off Period: Users who wish to temporarily pause gambling activity without committing to a full self-exclusion may request a cooling-off period. During this period, access to gambling functions shall be restricted, while access to account management features may be retained.

Account Closure: Permanent closure of a registered account may be requested at any time. Upon the processing of a permanent closure request, the account shall be deactivated and shall not be eligible for reactivation under any circumstances.

Third-Party Exclusion Requests: In circumstances where a concern regarding the gambling behaviour of a third party is identified, a formal notification may be submitted to the responsible gambling department. Such notifications shall be assessed on a case-by-case basis in accordance with applicable data protection regulations and internal policy provisions.

Control Options

A range of financial and temporal limitation mechanisms are made available to registered users of casinoclubhouse.ie. The utilisation of these tools is encouraged as a proactive measure in the management of gambling activity. All limitation requests are processed in accordance with the following provisions.

Deposit Limits: Users may elect to impose limits upon the total monetary value of deposits that may be processed within a defined period, including daily, weekly, or monthly intervals. Deposit limits take effect immediately upon confirmation. Requests to reduce an existing deposit limit shall be implemented without delay. Requests to increase an existing deposit limit are subject to a mandatory review period prior to implementation.

Loss Limits: A loss limit facility permits the user to define the maximum monetary amount that may be lost within a specified period. Upon reaching the designated threshold, further gambling activity shall be suspended for the remainder of the applicable period.

Wager Limits: Users may establish restrictions upon the maximum stake that may be placed upon a single gambling event or within a defined timeframe. This mechanism is intended to assist in the regulation of individual betting behaviour.

Session Time Limits: A session duration limit may be applied to restrict the total period of continuous gambling activity. Upon reaching the designated session duration, the user shall be automatically logged out of the platform. Re-entry prior to the commencement of a new session period shall not be permitted.

Reality Checks: Automated notifications may be activated to alert the user at regular intervals regarding the duration of their current gambling session. These notifications are intended to facilitate informed decision-making during active play.

Temporary Account Suspension: A temporary suspension of account access may be requested for a specified period. During suspension, all gambling functionality shall be rendered inaccessible. All limitation and restriction requests should be submitted via the contact details specified within this policy or through available account management tools.

Getting Help

Professional assistance is available for individuals who may be experiencing difficulties associated with gambling behaviour. It is strongly recommended that any individual who identifies with the warning signs described within this policy, or who has concerns regarding their gambling activity, seeks independent professional support at the earliest opportunity.

The following categories of assistance are available through recognised professional organisations operating within relevant jurisdictions:

• Counselling and Psychological Support: Confidential counselling services are provided by trained professionals who specialise in the assessment and treatment of gambling-related harm. Individual and group therapy options may be available.
• Financial Guidance: Specialist financial advisors and debt management services are equipped to assist individuals who have experienced financial difficulties as a consequence of gambling activity. Independent advice regarding debt consolidation, budgeting, and creditor negotiations may be obtained.
• National Helplines: Dedicated national helplines staffed by trained advisors are available in most jurisdictions and provide immediate, confidential support to individuals and their families affected by problem gambling. Services are typically available without charge on a continuous basis.
• Support Groups: Peer support organisations provide structured group environments in which individuals with shared experiences of gambling-related difficulty may obtain mutual assistance and guidance.
• Family and Social Support: Specialist support services are available to family members and close associates of individuals whose gambling behaviour has caused or may cause harm. Guidance on appropriate courses of action and available resources may be sought through such services.

It is the position of this organisation that seeking professional assistance is a responsible and commendable course of action. The pursuit of support shall be met with the full cooperation of DAMA N.V. and the casinoclubhouse.ie responsible gambling department where such cooperation is appropriate and within the scope of this organisation's remit.

Get in Touch

All responsible gambling enquiries, account restriction requests, self-exclusion applications, and related correspondence should be directed to the responsible gambling department of casinoclubhouse.ie. Communications are handled in strict confidence and are attended to by designated personnel.

Responsible Gaming Contact: [email protected]

Upon receipt of a responsible gambling communication, an acknowledgement shall be issued and the matter shall be assessed and acted upon in accordance with the applicable internal procedures and regulatory obligations of DAMA N.V. Users are encouraged to provide as much relevant information as possible when submitting a responsible gambling enquiry in order to facilitate a prompt and appropriate response.